In a world driven by customer preferences and experiences, a customer-centric approach isn’t just a strategy; it’s a necessity for sustainable business growth. As a CEO, your leadership plays a pivotal role in shaping the culture of your organization. Let’s start by defining customer-centric …. To create a truly customer-centric business, it’s imperative to build a leadership culture that places the customer at the heart of every decision. In this blog, we’ll explore how you can foster a customer-centric leadership culture that drives your business towards success.